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Jira Integration


This guide will take you through how to connect your customer data living in Jira with CustomerOS. CustomerOS will sync all of the selected data using a Jira API key, which we will run through generating and providing to customerOS in this guide.


To create an API key in Jira, you’ll need Jira admin privileges.

Guide to linking your Jira account

  1. As a Jira Admin log into your account to generate a Jira API key. You can do this by following Jira’s guide to create an API key. You should note the domain of your Jira Cloud instance, as this will be used in the next step.

  2. Log into your CustomerOS account, click on the Settings button in the sidebar and paste your Jira API key into the Jira API key field along with the email of the user you used to generate the API key and the domain of your Jira Cloud account. Press save.

  3. Once configured, CustomerOS can also continuously sync your data from Jira to CustomerOS, from 1 to 24 hours from Jira into CustomerOS to make sure you always are up to date.

What happens to this data?

  • CustomerOS collects your Jira data and stores this within your customer graph for easy manipulation into useful aggregations and views
    • This data includes contacts, interactions, companies, deals and more!
  • Once stored in customerOS, this data is linked to all other customer data from other systems and inputs
    • This allows you to see the full picture about your customer without having to load data from one place to another!

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