Billing & Invoicing
A quickstart guide to issue your first invoice and collect payment with CustomerOS
To issue your first invoice and get paid with CustomerOS, there are just a few steps you need to follow:
1. Enable Invoicing
First you will need to enable Invoicing from the Settings > Invoicing page. After you have provided your payment details, you will be able to set all your invoicing settings, including branding your invoices and your companies details.
2. Choose your payment method
If you want to take card payments and automatically charge subscription fees in the future, you’ll want to integrate a card payment processor like Stripe. However if you are happy with wire transfers/bank payments or gasp mail in cheques, you can just enable those and provide your details in the Invoicing Settings page.
3. Choose an Organization to issue your Invoice to
If you haven’t already created the Organization that you want to invoice in CustomerOS, now is a great time to do that.
4. Create a Contract against that Organization
Navigate to the Organization you’ve just chosen and in the sidebar select the Account tab.
Under this tab you can create a draft Contract. In this contract, you can add all the details you need that define the contractual relationship and billing information you have agreed with the customer. Add the billing details and prices of the products they have purchased from you and once you have confirmed everything is correct, press save.
Finally, you can set the contract live and an invoice will be issued in the daily invoicing cycle when the contract requires an invoice to be sent.
5. Send the Invoice
Invoicing is an automatic process that happens daily at 8:15AM UTC - your invoice will be created, verified and then sent to the Organization’s billing email(s) shortly after this time.
6. Collect payment
If you have chosen a payment processor like Stripe, payment collection will happen automatically and CustomerOS will update your invoice status automatically.
If you have chosen a manual payment method like bank transfer or cheques you will have to manually update the invoice status within CustomerOS by clicking on the Due or Overdue status of the invoice from any Invoice screen.
7a. Overdue Invoices
When an invoice reaches 15 days after it’s due date, CustomerOS will send out an automatic payment reminder email to your customer.
7b. Void Invoices
If for some reason you send an incorrect invoice or need to void an invoice for any reason, you can also update the invoice status to void. This will void the invoice in CustomerOS and send a notification to the customer that the relevant invoice has been made void.